We are committed to providing you with the best possible customer service experience. We are bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.
Robyn Harrison respects your privacy. Any personal information that is given to us will always be kept secure and confidential. Robyn Harrison will never sell or disclose any personal details to any third parties unless we are required by law, or the business is sold or merged with another entity.
While every reasonable step to ensure that only authorised personnel have access to your details, and your information is kept securely, we cannot completely guarantee that unauthorised access may not occur. When you subscribe or make an online purchase, we will use the information provided to deliver our newsletter. or to notify you of new content or special offers, unless you request otherwise.
As a quick summary:
- We only ask for personal information that we require.
- We’ll tell you what information we have recorded about you.
- If you would like any personal information changed or deleted, just ask.
Who Are We
This website is operated by Robyn Harrison. Contact details can be found at the bottom of this page.
What We Know About You
When you visit our website, our web server automatically records some general information about your visit, but does not recognise or record any individual information about you. The information we record and use for statistical purposes is:
- Your server address
- The date and time of your visit
- The pages you visited, and the documents you downloaded
- The previous site you visited
- The browser you use
We don’t record any information that can identify you personally (for example, your name, e-mail address or phone number) unless you give us this information voluntarily. We only record your e-mail address if you send us a message, either directly or by signing up to our newsletters or online courses. We will use it only internally within our organisation, and will not disclose it to other organisations without your permission. We do not know your e-mail address unless you give it to us. If you have given us your e-mail address, but do not want to receive e-mails from us in the future, please let us know by sending us an e-mail at the above address.
We use the information we collect to improve the content on our website, analyse which pages people visit, and also to stay in touch with you.
Who Has Access To Your Information?
Your information is used internally, and shared only with other people or organisations who need it as part of working with us in our normal business activities. When we share information with others, we require them to sign an agreement to keep this information private. We do not share your personal information with others except under these conditions, and we do not disclose or sell your personal information to others for use in mailing lists or databases.
If our information practices change in the future we will post the policy changes to our website to notify you of these changes, and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our website periodically.
Upon request we’ll tell you what information we have recorded about you. For your own protection, we generally ask you to make this request in writing, so that we can verify your identity. If any of the information is incorrect, or you want us to remove all information about you, please contact us and we’ll amend it promptly. If you feel that this site is not following its stated information policy, please contact us.
In general, we value your privacy, and will only continue to correspond with you if:
- You give us your e-mail address or postal address for this express purpose (for example, if you sign up to our newsletters or on-line courses, or request information about our products and services); or
- We have an existing business relationship (for example, you have purchased our products or services).
In any case, if you do not wish to receive such mailings in the future, please let us know by sending us e-mail at firstname.lastname@example.org
If you would like further information about online privacy, visit The Australian Privacy Commissioner’s website.